1. About this policy
Altrixima Call Tracking Pro is a business call management and call tracking service provided by Altrixima Technologies .
The service is intended for businesses, organizations and their authorized employees or users.
This Privacy Policy applies to the Altrixima Call Tracking Pro Android application, associated web dashboard and related services available through call.altrixima.com.
2. Information we may collect and process
Account and organization information
We may process information required to create, identify, authenticate and manage an account or organization workspace, including:
- Name and account profile information
- Email address and/or mobile number
- Organization or business information
- Employee name, employee identifier or enrollment code
- Account role and access permissions
- Trial, subscription and service entitlement information
Business call information
When the required permission has been granted, Altrixima Call Tracking Pro accesses call history associated with the business SIM or business telecom identity configured for the service.
This may include:
- Incoming calls
- Outgoing calls
- Missed calls
- Telephone numbers
- Call date and time
- Call duration
- Call-log identifiers and technical call metadata required for synchronization and matching
Contact information
Where contact access is enabled and supported, the application may use contact information stored on the device to display a saved contact name instead of only displaying a telephone number.
Contact information is used for business call identification and related call-management functionality.
Call recordings
Call recording synchronization is an optional feature.
Where the user or organization enables recording synchronization and grants access to a selected recording folder, the application may process:
- Call recording audio files
- Recording file name
- File type
- File size
- Recording date and time
- Technical metadata required to match the recording to the correct business call
The application only uploads recordings that meet the application's call-matching and eligibility requirements.
Device and telecom information
We may process limited device and telecom information required to securely identify and authorize a registered business device, including:
- Device identifier used by the service
- Device manufacturer and model
- Android version
- Application version
- Registered SIM slot
- Telecom or PhoneAccount identifiers required to enforce the selected business SIM
Service and security information
We may process technical information required for authentication, security, reliability, troubleshooting and fraud prevention, including:
- Authentication and device-session information
- Server request information
- Synchronization status
- Error and diagnostic information
- Security and audit information
3. How we use information
Information processed through Altrixima Call Tracking Pro may be used to:
- Provide business call tracking functionality
- Synchronize eligible incoming, outgoing and missed business calls
- Display business call history in the authorized dashboard
- Display contact names where applicable
- Synchronize and associate eligible call recordings when recording synchronization is enabled
- Maintain device and business-SIM authorization
- Authenticate users and registered devices
- Manage trials, subscriptions and service eligibility
- Provide customer support and troubleshoot technical issues
- Maintain service security and prevent unauthorized access or abuse
- Meet applicable legal and regulatory obligations
4. Business SIM and subscription eligibility
Altrixima Call Tracking Pro is designed to track calls associated with the business SIM or telecom identity selected and authorized for an organization.
Call synchronization is limited according to the organization's active tracking entitlement.
Where a trial begins before a paid subscription and service continues without an entitlement gap, the effective tracking period may continue from the original trial activation time.
Calls occurring before the applicable tracking entitlement begins are not intended to be synchronized as eligible business calls.
5. How information may be shared
We do not sell personal information or business call data.
Information may be made available to:
- Authorized users, administrators or owners of the organization workspace to which the information belongs
- Service providers that process information on our behalf for hosting, infrastructure, storage, communications, security, payment or support purposes where applicable
- Government, regulatory, judicial or law enforcement authorities where disclosure is legally required
- Other parties where disclosure is necessary to protect the security, rights or lawful interests of users, organizations or Altrixima Technologies
Service providers are expected to process information only for the purposes for which they are engaged and subject to appropriate confidentiality and security requirements.
6. Call recording responsibility
Call recording laws and consent requirements can differ by jurisdiction.
Organizations using call recording features are responsible for ensuring that their recording practices are lawful and that any notices, permissions or consents required by applicable law are obtained.
Altrixima Call Tracking Pro does not authorize a user to record communications unlawfully.
7. Data security
We use reasonable technical and organizational safeguards designed to protect information processed through the service.
These safeguards may include:
- Secure HTTPS/TLS communication between the application and server
- Authenticated access to organization workspaces
- Device authentication
- Business-device and telecom-identity verification
- Access controls intended to isolate one organization's information from another
- Security logging and monitoring
No method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data retention
We retain information only for as long as reasonably necessary to provide the service, maintain the account, meet applicable subscription or storage requirements, protect the service, resolve disputes, and comply with legal obligations.
Call records and recordings may be retained according to the organization's account, subscription, storage configuration and deletion activity.
Some limited information may need to be retained after account deletion where required for legal, accounting, fraud-prevention, security, regulatory or dispute-resolution purposes.
9. Account and data deletion
Users may request deletion of their Altrixima Call Tracking Pro account and applicable associated personal data.
Account deletion instructions are available at:
https://call.altrixima.com/account-deletion
Where an account belongs to an organization workspace, certain organization-owned business records may require authorization from the organization owner or administrator before they can be deleted.
10. User choices and permissions
Android permissions required by Altrixima Call Tracking Pro are used for the functionality disclosed to the user.
Users can control Android permissions through device settings. Certain core call-tracking features may not function if required permissions are denied or revoked.
Optional recording synchronization can be controlled separately through the recording folder configuration available to the user.
11. Children's privacy
Altrixima Call Tracking Pro is a business and professional service and is not directed to children.
12. Changes to this Privacy Policy
We may update this Privacy Policy when the service, applicable law or our data-handling practices change.
The latest version will be published on this page together with its latest update date.
13. Contact us
Developer: Altrixima Technologies
Application: Altrixima Call Tracking Pro
Website: https://call.altrixima.com
Privacy contact: noreply@call.altrixima.com