1. Acceptance of these Terms
By creating an account, enrolling a device, activating a trial, purchasing a subscription or otherwise using Altrixima Call Tracking Pro, you agree to these Terms of Service.
If you are using the service on behalf of a business or organization, you represent that you are authorized to accept these Terms on behalf of that organization.
2. About the service
Altrixima Call Tracking Pro is a business call management and tracking platform provided by Altrixima Technologies.
The service may provide functionality including:
- Tracking eligible incoming, outgoing and missed business calls
- Synchronizing eligible business call logs between an authorized Android device and the organization dashboard
- Displaying business call information, contact names where available, timestamps and call duration
- Optional synchronization of eligible call recording files
- Business call notes and related call management features
- Device and business SIM authorization
- Trial and subscription-based access
3. Business and authorized use only
The service is intended for legitimate business and professional use by organizations and their authorized users.
You may use the service only on devices, telephone numbers and business SIMs that you are lawfully authorized to manage or monitor.
4. Organization and employee accounts
Organization owners or administrators may enroll employees or authorized devices for business call management.
The organization is responsible for ensuring that employees and other users are properly informed about authorized monitoring and use of the service where required.
Users must not share enrollment codes, device authentication credentials or other access credentials with unauthorized persons.
5. Device and business SIM authorization
A tracked business number may be associated with an authorized Android device and business SIM or telecom identity.
Device or SIM changes may require re-verification or administrator-approved transfer before tracking authority is restored.
Altrixima Technologies may restrict synchronization when device, SIM, subscription or authorization requirements are not satisfied.
6. Trial access
Where offered, eligible customers may receive a limited trial period for Altrixima Call Tracking Pro.
The standard trial period may be 7 days, unless another period is expressly communicated at signup or through an authorized offer.
Tracking eligibility begins when the applicable trial is activated.
If a trial converts directly into a paid subscription without a genuine entitlement gap, eligible tracking may continue from the original trial activation time.
7. Subscriptions and service access
Certain features require an active paid subscription.
Subscription pricing, duration, storage limits, plan features and payment terms will be displayed or otherwise communicated before purchase.
Access to paid functionality may be restricted, suspended or stopped when a subscription expires, payment fails, the account is suspended or the applicable entitlement ends.
A separate Subscription, Billing and Cancellation Policy may apply and forms part of these Terms where applicable.
8. Call recording
Call recording synchronization is optional and depends on device capabilities, user configuration, available recording files and applicable permissions.
The organization and user are responsible for complying with all laws, notices and consent requirements that apply to recording telephone conversations.
Altrixima Technologies does not grant permission to record a call where recording would otherwise be unlawful.
9. Customer responsibilities
Customers are responsible for:
- Providing accurate account and organization information
- Maintaining authorized access to accounts and devices
- Ensuring employees use the service lawfully
- Obtaining necessary notices, permissions or consents
- Maintaining appropriate device and Android permissions required for the service
- Protecting passwords, enrollment codes, authentication tokens and account access
- Using business call information only for lawful and authorized purposes
10. Prohibited activities
You must not:
- Use the service to monitor a device, SIM, employee or individual without appropriate authority
- Use the service for stalking, harassment, spying or unlawful surveillance
- Attempt to bypass device, SIM, organization or subscription restrictions
- Access another organization's data without authorization
- Upload malicious software or interfere with the security or operation of the service
- Reverse engineer or misuse the service except where such restriction is prohibited by law
- Use the service in violation of applicable law
11. Privacy and data protection
Our handling of personal and sensitive information is described in the Altrixima Call Tracking Pro Privacy Policy.
https://call.altrixima.com/privacy-policy
Account and data deletion information is available at:
12. Security
Users must take reasonable steps to protect their accounts, devices and credentials.
You must notify Altrixima Technologies if you become aware of unauthorized account access, compromised credentials or suspected misuse.
13. Suspension and termination
Altrixima Technologies may restrict, suspend or terminate access where reasonably necessary, including where:
- These Terms are violated
- The service is used unlawfully
- Security or organizational authority is compromised
- Payment or subscription obligations are not met
- Use creates a material risk to users, third parties or the service
14. Service availability
We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free availability.
Features may depend on Android versions, manufacturer behavior, telecom configuration, device permissions, network availability and third-party infrastructure.
15. Intellectual property
Altrixima Call Tracking Pro, its software, branding, interfaces, documentation and related intellectual property are owned by or licensed to Altrixima Technologies.
Customers retain rights in their own business information and content, subject to the rights necessary for us to provide the service.
16. Limitation of liability
To the maximum extent permitted by applicable law, Altrixima Technologies will not be liable for indirect, incidental, special or consequential loss arising from use of or inability to use the service.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
17. Indemnity
To the extent permitted by law, the organization using the service is responsible for claims arising from its unlawful use of call tracking, recordings, employee monitoring or other misuse of the service.
18. Changes to the service or Terms
We may update the service or these Terms when features, legal requirements or business practices change.
The latest version will be published on this page.
19. Governing law
These Terms are governed by the applicable laws of India.
Subject to applicable law, disputes arising from these Terms or the service will be subject to the jurisdiction of the competent courts in Assam, India.
20. Contact
Developer: Altrixima Technologies
Product: Altrixima Call Tracking Pro
Website: https://call.altrixima.com
Support: noreply@call.altrixima.com