1. Acceptance of these Terms
By creating an account, enrolling a device, activating a trial, purchasing a subscription or otherwise using Altrixima Call Tracking Pro, you agree to these Terms of Service.
If you are using the service on behalf of a business or organization, you represent that you are authorized to accept these Terms on behalf of that organization.
2. About the service
Altrixima Call Tracking Pro is a business call management and tracking platform provided by Altrixima Technologies.
The service may provide functionality including:
- Tracking eligible incoming, outgoing and missed business calls
- Synchronizing eligible business call logs between an authorized Android device and the organization dashboard
- Displaying business call information, contact names where available, timestamps and call duration
- Optional synchronization of eligible call recording files
- Business call notes and related call management features
- Device and business SIM authorization
- Trial and subscription-based access
3. Business and authorized use only
The service is intended for legitimate business and professional use by organizations and their authorized users.
You may use the service only on devices, telephone numbers and business SIMs that you are lawfully authorized to manage or monitor.
4. Organization and employee accounts
Organization owners or administrators may enroll employees or authorized devices for business call management.
The organization is responsible for ensuring that employees and other users are properly informed about authorized monitoring and use of the service where required.
Users must not share enrollment codes, device authentication credentials or other access credentials with unauthorized persons.
5. Device and business SIM authorization
A tracked business number may be associated with an authorized Android device and business SIM or telecom identity.
Device or SIM changes may require re-verification or administrator-approved transfer before tracking authority is restored.
Altrixima Technologies may restrict synchronization when device, SIM, subscription or authorization requirements are not satisfied.
6. Trial access
Where offered, eligible customers may receive a limited trial period for Altrixima Call Tracking Pro.
The standard trial period may be 7 days, unless another period is expressly communicated at signup or through an authorized offer.
Tracking eligibility begins when the applicable trial is activated.
If a trial converts directly into a paid subscription without a genuine entitlement gap, eligible tracking may continue from the original trial activation time.
7. Subscriptions and service access
Certain features require an active paid subscription.
Subscription pricing, duration, storage limits, plan features and payment terms will be displayed or otherwise communicated before purchase.
Access to paid functionality may be restricted, suspended or stopped when a subscription expires, payment fails, the account is suspended or the applicable entitlement ends.
A separate Subscription, Billing and Cancellation Policy may apply and forms part of these Terms where applicable.
8. Call recording
How it works. Altrixima Call Tracking Pro does not record calls. Since Android 10, Android does not allow ordinary apps to capture call audio; only the phone manufacturer's built-in dialer can. Where recording synchronization is enabled, the app finds the recordings saved by the device's own dialer, matches each one to its call using the phone number, time and duration, and uploads it only when the match is unambiguous.
Device limitations. Whether recordings can be synchronized depends on the device manufacturer, model, Android version, region and dialer settings, which are outside the control of Altrixima Technologies.
- Supported automatically: phones using the manufacturer's own dialer with call recording turned on, such as Samsung, OPPO, Realme, vivo, iQOO and most OnePlus phones, and Xiaomi or Redmi phones where Xiaomi's own Phone app is installed.
- Not available until enabled: phones whose dialer supports recording but has it turned off. Turn on automatic call recording in the Phone app's settings.
- Not available: phones whose default dialer is the Google Phone app, including Motorola, Google Pixel, Nokia, Nothing and most newer Redmi, Xiaomi and POCO phones sold in India. Google Phone stores recordings in private app storage that Android does not allow other apps to read. Where the manufacturer's own Phone app is also installed, selecting it under Settings > Apps > Default apps > Phone app and turning on its call recording makes recordings available.
- Not available: phones with no built-in call recording, or where the manufacturer, carrier or region has disabled it.
The app checks each device and notifies the user when recordings cannot be accessed, or when none have been found after several answered calls. Call log tracking continues normally on every supported device, whether or not recordings are available.
Altrixima Technologies does not guarantee that recordings will be available on any particular device and is not responsible for recordings the device does not create, deletes or keeps inaccessible. The absence of recordings on an unsupported device is not a defect in the service and is not grounds for a refund of call tracking fees.
Legal responsibility. The organization and user are solely responsible for complying with all laws, notices and consent requirements that apply to recording telephone conversations, including informing the other party where required. Recording must be enabled only on devices and numbers the organization is authorized to monitor, recordings should be kept no longer than the business needs, and access must be limited to authorized personnel. Altrixima Technologies does not grant permission to record a call where recording would otherwise be unlawful.
9. Customer responsibilities
Customers are responsible for:
- Providing accurate account and organization information
- Maintaining authorized access to accounts and devices
- Ensuring employees use the service lawfully
- Obtaining necessary notices, permissions or consents
- Maintaining appropriate device and Android permissions required for the service
- Protecting passwords, enrollment codes, authentication tokens and account access
- Using business call information only for lawful and authorized purposes
10. Prohibited activities
You must not:
- Use the service to monitor a device, SIM, employee or individual without appropriate authority
- Use the service for stalking, harassment, spying or unlawful surveillance
- Attempt to bypass device, SIM, organization or subscription restrictions
- Access another organization's data without authorization
- Upload malicious software or interfere with the security or operation of the service
- Reverse engineer or misuse the service except where such restriction is prohibited by law
- Use the service in violation of applicable law
11. Privacy and data protection
Our handling of personal and sensitive information is described in the Altrixima Call Tracking Pro Privacy Policy.
https://call.altrixima.com/privacy-policy
Account and data deletion information is available at:
12. Security
Users must take reasonable steps to protect their accounts, devices and credentials.
You must notify Altrixima Technologies if you become aware of unauthorized account access, compromised credentials or suspected misuse.
13. Suspension and termination
Altrixima Technologies may restrict, suspend or terminate access where reasonably necessary, including where:
- These Terms are violated
- The service is used unlawfully
- Security or organizational authority is compromised
- Payment or subscription obligations are not met
- Use creates a material risk to users, third parties or the service
14. Service availability
We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free availability.
Features may depend on Android versions, manufacturer behavior, telecom configuration, device permissions, network availability and third-party infrastructure.
15. Intellectual property
Altrixima Call Tracking Pro, its software, branding, interfaces, documentation and related intellectual property are owned by or licensed to Altrixima Technologies.
Customers retain rights in their own business information and content, subject to the rights necessary for us to provide the service.
16. Limitation of liability
To the maximum extent permitted by applicable law, Altrixima Technologies will not be liable for indirect, incidental, special or consequential loss arising from use of or inability to use the service.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
17. Indemnity
To the extent permitted by law, the organization using the service is responsible for claims arising from its unlawful use of call tracking, recordings, employee monitoring or other misuse of the service.
18. Changes to the service or Terms
We may update the service or these Terms when features, legal requirements or business practices change.
The latest version will be published on this page.
19. Governing law
These Terms are governed by the applicable laws of India.
Subject to applicable law, disputes arising from these Terms or the service will be subject to the jurisdiction of the competent courts in Assam, India.
20. Contact
Developer: Altrixima Technologies
Product: Altrixima Call Tracking Pro
Website: https://call.altrixima.com
Support: noreply@call.altrixima.com